Shipping
Impellers travel in their own cell
The part that arrives broken is almost always the impeller — a thin ceramic shaft in a plastic housing. Ours ships in a separate compartment, and canisters go out double-boxed.
1–2 business days
Picked, checked and boxed at our Hyderabad, Telangana workspace.
3–9 business days
three to six days to a metro, six to nine days to the rest of India.
4–11 business days
Counting our packing time, start to finish.
Dispatch and handling
Anything confirmed before 3:00 PM IST on a working day joins that evening’s pickup; anything after it is packed the next working morning. We dispatch Monday to Saturday and do not ship on Sundays or public holidays.
Canister filters ship double-boxed with the motor head immobilised, and the impeller assembly travels in its own foam cell because that is the component that arrives cracked when a courier drops a parcel. Media and cartridges go in sealed pouches so carbon dust does not coat the rest of the order.
What shipping costs
Delivery is free on orders of ₹1,999 and above. Below that threshold a flat ₹99 is added at checkout, anywhere in India — we do not charge more for a distant PIN, and we do not quietly fold the courier fee into the product price.
Cash on Delivery is available across most of the country. A handful of remote PINs sit outside our couriers’ COD network and very high-value baskets may be prepaid-only; in both cases the checkout tells you before you place the order, not after.
Couriers and tracking
We ship with Blue Dart and XpressBees. Which one carries your parcel depends on the destination PIN, not on what you paid.
A tracking link goes out by email and SMS on the day we hand the parcel over. Courier scans can lag by a day, particularly over a weekend, so a link that looks frozen on Saturday is usually moving again by Monday. If it has genuinely not updated in seventy-two hours, tell us and we will chase the courier ourselves.
Addresses we cannot reach
- India only — we do not ship internationally
- street addresses only; no PO boxes, no APO or FPO addresses
- a parcel returned as undeliverable can be re-dispatched, charged at the flat rate above
Questions about a delivery go to atelier@mavorahaven.shop, and we answer during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.